I have a wee pad of post its that sit on top of my computer in work. On one side there is a smiley face, and the other has a grumpy face. I turn it round depending on my mood and today was a grumpy face day.I had a woman phone up, spend 10 minutes talking to me like I was stupid and then, when I tried to explain why we were needed what we asking for, proceeded to shout over me 'No, listen to me. No, listen to me. No, listen to me. No, listen to me. No, listen to me. No, listen to me. No, listen to me.' I quickly got sick of that and hung up on her with no warning. Really, when you call a call centre, think of the person on the other end of the phone as a human being and not a monkey you can abuse and treat like a piece of dirt on your shoe. If you do that they might just go out of their way to help you. If you speak to them like that woman did to me you get no help what so ever.
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